Hello from the rain forest up yonder – We’ve built this nice application that as part of the registration process, it sends a verify-email to the new account. However, we have discovered that Hotmail auto-routes our emails to the junk folder. This occasionally occurs on my Everleap domain account as well when evaluating new test accounts. To publically address the issue, we’ve written up a nice little piece in our FAQ explaining to customers to add our domain to the Safe/Trusted Senders list. This definitively helps for many users. However, Live.com, and Outlook.com in particular are apparently not delivering our email at all. Upon more investigation, Outlook.com offers ways to troubleshoot via http://mail.live.com/mail/troubleshooting.aspx Under the Policies link, there’s a bit about “Reputation Management”; this leads us to two links – which is where I need a bit of guidance. SNDS: https://postmaster.live.com/snds/index.aspx JMRP: https://postmaster.live.com/snds/JMRP.aspx Both require IP address range. Do I remit the IP address found under General Information on the CP.Everleap.com? Or do I use the mail.mydomain.com address listed under the DNS A-Records? On the “Join SNDS and JMRP” page, the form wants to know the number for “Max complaints to send per IP per day:” I have no idea. I prefer not to get any at all Any assistance here will I think help the greater development community at Everleap. Thank you!